Returns
Candles & Wax Melts - Due to the nature of the product, candles and wax melts cannot be returned. In the event that you should receive a damaged or defective item, please contact us at makayla@laincandleco.com or via IG DM for assistance with your order and we will be happy to help with the issue.
If you choose to exchange for a different product and the prices are different, a refund will be given if the price is lesser than the original amount paid, or an invoice will be sent if the price is higher than the original amount paid.
The customer is responsible for return shipping fees, and we highly suggest a trackable shipping method. Refunds are processed once the item has been returned and delivered to Lain Candle Co.